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Advisor Onboarding
Turn New Service Advisors Into Revenue-Producing Advisors in 90 Days
The first 90 days of a service advisor’s career determines whether they become a producer or an operational liability. Many advisors enter the role with technical knowledge or customer service instincts, but without the communication structure, financial awareness, and authority required to guide customers through real repair decisions.
Advisor Onboarding is a 3-session live workshop designed specifically for tire and auto service advisors entering the role or transitioning from order-taker behavior to trusted advisor behavior. When advisors are not given the proper framework early, they often default to quoting, reacting to objections, and simply processing transactions. This workshop installs the structure, language, and mindset needed to confidently guide customers while supporting the financial health of the shop.
What Advisors Learn
Advisors learn how to communicate recommendations clearly, maintain professional authority in conversations, and present vehicle findings in a way that builds trust and confidence with customers. The focus is on developing structured communication habits that support both the customer experience and shop performance.
Participants build practical language patterns, phone handling structure, and Digital Vehicle Inspection presentation techniques that allow them to explain value instead of simply quoting repairs. Advisors also gain a clear understanding of how their communication directly impacts the key financial drivers inside the shop including Parts GP, Labor GP, Effective Labor Rate, ARO, and customer retention.
Workshop Format
This is a 3-session live workshop designed for hands-on learning and real shop application.
Each session is 90 minutes and builds progressively.
Session 1 focuses on the financial role of the advisor and how advisor communication impacts revenue drivers such as Parts GP, Labor GP, and Effective Labor Rate.
Session 2 installs the core communication structure including phone process, recommendation presentation, and DVI conversation flow.
Session 3 focuses on real shop scenarios, guided roleplay, and practical application so advisors can confidently handle everyday customer interactions.
The Outcome
After this workshop, advisors develop the confidence, communication structure, and professional mindset needed to operate as trusted advisors instead of order takers. Conversations become clearer, customer trust increases, and recommendations are presented in a way that supports both the customer’s needs and the financial performance of the shop